Frequently Asked Questions

Absolutely! We’ll create three custom backyard design options for your home at no charge and with no obligation. See what’s possible before making any decisions.

Yes! Every design is created for your home, your backyard, and the outdoor living features you select. We tailor each concept to your property and vision.

We’re happy to make revisions at no additional charge until we create a design you LOVE. We don’t want you to just like your backyard. We want you to LOVE it!

Of course! Select just the features you want—from a patio or fire pit to a complete outdoor living space. We’ll build GOOD, BETTER, and BEST options around your choices.

Yes! If you qualify for our promotional offer, it’s truly 0% interest for 21 months with no financing fees. No gimmicks or hidden financing charges. Review the specific lender terms before accepting an offer; standard interest may apply after the introductory period.

We partner with Hearth, a financing platform with more than 18 lending partners. Some partners consider credit scores as low as 550, so even if your credit isn’t perfect, you may have options. All financing is subject to lender approval.

No! You can prequalify online through Hearth in about 60 seconds using a soft credit inquiry that won’t affect your credit score. A lender may perform a hard inquiry if you proceed with a full application.

Every backyard is different. We create GOOD, BETTER, and BEST options based on the features you select, with clear, itemized pricing so you can choose what works for you.

Yes! We assist with HOA approvals when needed and handle applicable permits, so the process is as simple as possible.

We include restoration of areas affected by our work, along with needed irrigation modifications within the agreed project scope. From design through final cleanup, our goal is a beautiful finished space without a list of repairs left behind.

Many of our backyard transformations can be installed in just 1–3 days, depending on your design, site conditions, and scope. We’ll provide a schedule before work begins.

Absolutely! Every project includes a 12-month workmanship and plant warranty covering eligible hardscaping, landscaping, and low-voltage lighting. Specific coverage and reasonable exclusions are in your project agreement.

Our goal is to start projects within 2–3 weeks of contract signing, subject to scheduling, HOA approvals, permits, and site requirements.

Not at all! UpgradeMyBackyard.com is a division of LOVING, proudly serving the Carolinas since 2001. With over 15,000 backyard transformations completed, we bring decades of experience to a simpler approach to outdoor living. We’re proud to be BBB Accredited with an A+ rating.

Absolutely! Our Builder Backyard Program gives your homebuyers access to complimentary custom backyard designs so they can envision the possibilities for their new homes. Email us at Builder@UpgradeMyBackyard.com to learn more and to get set up today!

Absolutely! Our Realtor Backyard Program gives your homebuyers access to complimentary custom backyard designs so they can envision the possibilities for their new home. Email us at Realtor@UpgradeMyBackyard.com to learn more and to get set up today!